Covid-19 FAQs

We are so happy to be able to let you know that we are now able to reopen most of our routine services. We do appreciate your patience and understanding and hope that you will bear with us while we work our hardest to bring you in for your treatment as soon as we can.If you’re already a patient at Jessop Fertility and you haven’t heard from us yet please ring us on 0114 2268050 to make an appointment. If you’ve been referred to us during or since our service was suspended then we will be in touch with you as soon as possible.

As always, if you would like emotional support then please ring us on 0114 2268050 to make a telephone appointment with one of our specialist counsellors.


We are only able to offer limited services at the moment and so we have had to make some difficult decisions about which of our patients take priority at this time. Over the next few weeks we will complete the cycles that were postponed part way through when we closed in March. We will also start new cycles for those patients who are aged 39 and over or who have low ovarian reserve. We have also reopened our diagnostic Andrology service for those men waiting for a semen analysis.

At the moment we still don’t have a date for our full range of services to be resumed. Please rest assured we are doing everything we can to be able to fully reopen safely. As soon as we have a date for this we will let you know.

We will do our best to minimise the risk of you being exposed to the virus while you are attending for your treatment. You (and whoever accompanies you will be asked to wear a face covering when you attend for your appointments or treatment.

If you feel you are not in a position to go ahead with your treatment then please just get in touch with us and we can talk you through your options.

Currently the Royal College of Obstetricians and Gynaecologists (RCOG) advise that, generally, pregnant women do not appear to be more likely to be seriously unwell than other healthy adults if they develop Covid-19. However each person will need to consider their own circumstances before making a decision.

Don’t worry, you won’t need to be re-referred and you will keep the same position on the waiting list. Our admin team have all the information they need to send for patients in date order..

We would suggest that you use this as an opportunity to look after your mental and physical health as best you can during these challenging times. It’s a chance to quit smoking, reduce alcohol intake and take up regular exercise. A healthy, balanced diet is more important than ever and please do keep taking your folic acid and any other supplements that have been recommended for you

We have put in a number of measures to limit potential transmission of the virus. Most of our consultations, counselling and nurse appointments will take place by phone. You will be given specific times to attend for every appointment, including scans, and we may ask you to use the drive through blood taking service at Sheffield Arena. We will still be here to answer your queries and support you if you are unsure about any aspect of your treatment.

Our team of embryologists are on site every day to make sure your precious eggs, sperm and embryos are well looked after. We have many processes in place to ensure they are safe, including a 24-hour alarm and on call system

We appreciate that during this time the need for support may be even greater than usual. We anticipate that emotions such as uncertainty, anxiety and vulnerability may be heightened. Our specialist counsellors, Suzanne and Diane, will do their best to be available throughout this difficult time for telephone counselling sessions. We are here to support you so please ring 0114 2268050 to arrange an appointment

You can ring us on 0114 2268050 between 8am – 5pm Monday to Friday and 8am – 3.30pm on Saturdays. We will also post regular updates on our social media. The HFEA also has some information on its website that you might find useful:

Contact us

We’d love to answer any questions you may have. If you would like find out more please complete our contact form or send an email to

Alternatively you can call us on: 0114 226 8050

Opening times: 
Monday to Friday: 8.00am - 5.00pm
Saturday: 8.00am - 3.30pm

Results Line: 
0114 2268066
Monday-Saturday 2.00pm - 3.30pm

The Jessop Wing
Tree Root Walk, Sheffield S10 2SF

Call 0114 226 8050

to talk to a member of our team

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