How will you keep me safe during Covid-19?

Since our service reopened we have had to make a few changes. These changes are in place so that you’re safe when you attend for your appointments, and so that our staff and patients aren’t exposed to coronavirus. If you have any concerns or questions about the new way we’re doing things please get in touch with us.


We have put in a number of measures to limit transmission of coronavirus. Most of your consultations, counselling and nurse appointments will take place by phone or video call.

We will ask you to self-isolate in the run up to, and during, your treatment, if it’s possible for you to do so. You will be given specific times to attend for every appointment, including monitoring scans, and we may ask you to use the drive through blood taking service at Sheffield Arena, or the phlebotomy service (C-floor, Royal Hallamshire Hospital) instead of coming to us. We will still be here to answer your queries and support you if you are unsure about any aspect of your treatment.

We need to limit the number of people in clinic at any one time, so if you arrive early for your appointment we may ask you to wait outside or in your car for a few minutes. We will also ask you to wear a face covering at all times whilst in the unit. Our staff will also be wearing masks and other PPE during your appointments. You won’t be charged extra for the PPE used during your treatment.

At the moment we are not asking patients to have a Covid test before having treatment. However, every time you attend clinic you will be asked whether you or anyone in your household have recently had any symptoms of coronavirus. These symptoms are a new persistent cough, fever or loss of sense of smell or taste. If you or someone in your household does have any of these symptoms, or you have been contacted by “Test and Trace” or the NHS “Track and Trace” app and advised to self-isolate, then you have a responsibility let us know immediately and you must not attend clinic.

If you feel you are not in a position to go ahead with your treatment then please just get in touch with us and we can talk you through your options.

It is vital that partners are present for the telephone or video appointments when we will discuss your treatment plan and help you to complete your consent forms. We will also ask all partners to attend one appointment (usually on day 2 of your treatment cycle) so that we can check that all consent is in place before you start your cycle.

At the moment we are unable to allow partners to be present at monitoring scans or procedures such as egg collections, inseminations, embryo transfers or early pregnancy scans. This is because allowing more patients into the clinic makes it more difficult for our staff and other patients to keep a safe social distance from one another.

Currently the Royal College of Obstetricians and Gynaecologists (RCOG) advise that, generally, pregnant women do not appear to be more likely to be seriously unwell than other healthy adults if they develop Covid-19. At the moment there is no evidence that coronavirus increases the risk of miscarriage or causes problems with a baby’s development. However, you will need to consider your own circumstances before making a decision.

We would suggest that you use this as an opportunity to look after your mental and physical health as best you can during these challenging times. It’s a chance to quit smoking, reduce alcohol intake and take up regular exercise. A healthy, balanced diet is more important than ever and please do keep taking your folic acid and any other supplements that have been recommended for you.

We appreciate that during this time the need for support may be even greater than usual. We anticipate that emotions such as uncertainty, anxiety and vulnerability may be heightened. Our specialist counsellors, Suzanne and Diane, are available for free counselling sessions. We are here to support you so please ring 0114 2268050 to arrange an appointment.

You can ring us on 0114 2268050 between 8am – 5pm Monday to Friday and 8am – 3.30pm on Saturdays. We also post regular updates on our social media.

In addition the HFEA has some information on its website that you might find useful:

Contact us

We’d love to answer any questions you may have. If you would like find out more please complete our contact form or send an email to

Alternatively you can call us on: 0114 226 8050

Opening times: 
Monday to Friday: 8.00am - 5.00pm
Saturday: 8.00am - 3.30pm

Results Line: 
0114 2268066
Monday-Saturday 2.00pm - 3.30pm

The Jessop Wing
Tree Root Walk, Sheffield S10 2SF

Call 0114 226 8050

to talk to a member of our team

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